MAS Arizona

Sections

Executive Strategy Presentation

A Strategy for
Welcoming Our Community

A proposal to enhance the MAS Arizona website—making it easier for visitors to find what they need and connect with our community.

The Opportunity

Room for Improvement

Based on an assessment of the current website, this strategy identifies opportunities to better serve visitors and strengthen community connections.

Current State

  • No donation pathway

    Donation button is not visible on the site

  • Events shown via Instagram embeds

    No dates, times, or RSVP functionality

  • Limited newcomer guidance

    No dedicated "New Here?" content

  • Limited trust signals

    No leadership team page or impact metrics

Proposed Enhancements

  • Clear donation pathway

    Visible button with impact messaging

  • Events front and center

    This week's events with easy RSVP

  • Newcomer welcome pathway

    Dedicated "New Here?" page with guidance

  • Trust at every step

    Leadership team, testimonials, impact stories

See it in action
masaz.org
YOUR DESERT COMMUNITY
Faith in the Valley
Building a vibrant Muslim community in Phoenix...
I'm New Here View Events
Explore full homepage

The Core Principle

"A website is more than a brochure—it can be a relationship builder. This strategy focuses on helping visitors accomplish what they came to do."

The Approach

A Website That Serves Our Visitors

This strategy shifts from "here's information about us" to "how can we help you?"

Service-First

Lead with what visitors can do or get, not organizational jargon. Write for someone who has never heard of MAS.

Events as Entry Point

Events are likely a primary reason people visit. Assumption This strategy makes event discovery effortless with clear dates, times, and easy RSVPs.

Relationships Over Time

Build ongoing connections, not one-time visits. Email, reminders, and follow-ups help turn visitors into community members.

Design Identity

Clearly MAS Arizona

The proposed design uses the MAS Arizona brand system, grounded in the Muslim American Society color palette and supported by clear, welcoming layouts that feel aligned with the national organization and local chapter.

MAS red • Supporting green • Deep neutral • Warm background • Gold accent

Preview: MAS Brand Colors in Action
masaz.org
MAS AZ
Events Programs
Give

Your MAS Arizona Community

Explore
Events
Programs
Explore full homepage →

"Your MAS Arizona
Community"

Faith, service, and belonging

Understanding Our Visitors

Every Visitor Has a Goal

People visit our website to accomplish something specific. This strategy is designed to help them succeed.

Tap any card below to see how we address each visitor goal

Tap to expand

"Help me find my people"

New residents, isolated Muslims seeking community

What they need: Feel welcomed, understand what's offered, find their first event

Solution: "New Here?" page, community photos, easy event RSVP

Preview: Welcome CTA
New to Arizona?

Your desert community is waiting

Start Here Find an Event
Explore full section →
Tap to expand

"Connect my family to faith"

Parents wanting Islamic education for children

What they need: Find youth programs, understand curriculum, easy registration

Solution: Programs by age group, instructor bios, online registration

Preview: Youth Program Card
Ages 7-12

Islamic Studies

Saturday • 10am-12pm

Enrolling 12 spots left
Explore Programs page →
Tap to expand

"Help me grow spiritually"

Knowledge seekers looking for classes and halaqas

What they need: Find Quran classes, halaqas, structured learning paths

Solution: Education hub, curriculum previews, teacher information

Preview: Event Card
FRI 14

Quran Circle

7:30 PM • Chandler

RSVP
Explore Events page →
Tap to expand

"Help me give back"

Community members wanting to volunteer or donate

What they need: Find the right volunteer role, see donation impact

Solution: Volunteer matching quiz, impact-first donation page

Preview: Impact Cards

$50 = 1 Week

Youth Education

2 hrs/week

Teaching Kids

Tap to expand

"Help me through a life moment"

People navigating marriage, death, birth, or conversion

What they need: Clear guidance, compassionate support, quick contacts

Solution: Life Events guide with step-by-step help

Preview: Life Events Cards

Marriage

Nikah services

New Baby

Aqiqah help

Funeral

Janazah support

New Muslim

Shahada guide

Explore Life Events page →
Tap to expand

"Help me stay informed"

Current members checking events and prayer times

What they need: Quick access to this week's events, prayer times

Solution: "This Week" widget, prayer times, calendar integration

Preview: Stay Connected
Weekly Desert Digest

Prayer times, events & community news

Subscribe
Explore Homepage →

Proposed Audience Prioritization

This framework guides design trade-offs when we can't optimize for everyone

80%

Primary Focus

Families with children, newcomers, young professionals

15%

Secondary

Current members, donors, knowledge seekers

5%

Accommodate

Non-Muslim visitors, media, researchers

The Journey

From Visitor to Advocate

Community membership develops over time. This strategy guides visitors step by step—each stage feels natural and inviting.

6

Advocate

Invites others, leads programs, multiplies impact

5

Contributor

Volunteers regularly, donates, invests in community

4

Member

Attends regularly, on email list, feels belonging

3

Participant

Attended 2-3 events, testing the waters

2

First-Timer

Attended first event, still exploring

1

Aware

Found website, browsing, curious

For First-Time Event Attendees

The First 14 Days After an Event

When someone attends their first MAS event, timely follow-up can help convert that initial visit into ongoing participation. Based on community organization best practices, the first two weeks are a key window for building connection. Best Practice

Proposed approach: A thoughtful email sequence for first-time event attendees that welcomes them, provides value, and invites them to their second event.

Post-Event Follow-Up Sequence

For people who attended their first event

-1

Pre-event: What to expect

0

Post-event: Thank you + photos

+2

Helpful resource related to their interests

+5

Next event invitation

+7

Friendly check-in

+14

Transition to regular newsletter

Building Momentum

Strategies for Community Growth

Sustainable growth comes from a community that naturally brings others in. This strategy includes systems designed to encourage that organic growth.

Tap any strategy below to see how it works in the website

Word of Mouth

Satisfied attendees invite friends

Tap for details
Attend Enjoy Invite friend New attendee

How the website supports this:

  • • "+1" field on RSVP form makes it easy to bring someone
  • • Shareable event links in confirmation emails
  • • "Bring a friend" suggestions in follow-up communications
Preview: RSVP with +1
SAT 21

Family Potluck

5:00 PM • Tempe

Bringing guests?
- +1 +
Explore Events page →

How we'll know it's working: Track referral source on registration forms; count "+1" RSVPs

Search Discovery

Helpful content attracts new visitors

Tap for details
Search Find answer See events RSVP

How the website supports this:

  • • SEO-optimized Life Events guides (marriage, funeral, etc.)
  • • Educational content that answers common questions
  • • Every content page includes event CTAs
Preview: SEO Discovery
Google

masaz.org › life-events › marriage

Islamic Marriage in Arizona | MAS Arizona

Complete guide to Nikah services in the Phoenix area. Book your ceremony, understand requirements, and connect with our imam...

Explore Life Events page →

How we'll know it's working: Track organic search traffic in analytics; monitor which content pages lead to RSVPs

Retention

One event leads to the next

Tap for details
RSVP Reminder Attend Next invite

How the website supports this:

  • • Post-event thank you emails include next event info
  • • Weekly digest keeps community informed
  • • "You might also like..." event suggestions
Preview: "You might also like"

Since you attended Quran Circle...

Tafsir Class

Wednesdays

Dhikr Night

Monthly

Explore Programs page →

How we'll know it's working: Track repeat attendance via email list; compare first-time vs. returning RSVPs

Commitment Escalation

Beneficiaries become contributors

Tap for details
Benefit Grateful Give back Contribute

How the website supports this:

  • • Volunteer matching quiz finds the right fit
  • • Low-commitment initial volunteer opportunities
  • • Impact updates show donors their contribution matters
Preview: Volunteer Matching

Find Your Fit

I enjoy working with kids
I prefer behind-the-scenes
2-4 hours/month works for me

Match: Weekend School Assistant

How we'll know it's working: Track volunteer sign-ups; monitor donation patterns; survey volunteers about their path

Moments That Build Belonging

These are the experiences that turn visitors into committed members—tracked through feedback surveys and follow-up conversations

First real conversation

Someone learns their name and asks about them

Tracked via: Post-event survey

Kids make friends

Child finds a peer group, parent becomes invested

Tracked via: Youth program enrollment; parent feedback

Invited to help

Asked to contribute—ownership begins

Tracked via: Volunteer sign-ups after attendance

The Plan

4-6 Week Roadmap

With volunteer development resources, this work can be completed in iterative phases—delivering valuable improvements as we go rather than waiting for a single "big reveal."

PHASE 1

Foundation + First Impression

Week 1-2

What Gets Built

  • New homepage with MAS brand design
  • "New Here?" welcome page
  • Donate button and donation page
  • Navigation restructure

How We'll Measure Progress

  • • Donation pathway is functional and visible
  • • New Here page is live and accessible
  • • Analytics baseline established for future comparison

Preview these deliverables:

Homepage
Donate
PHASE 2

Engagement Features

Week 3-4

What Gets Built

  • Events hub with RSVP capability
  • Programs section (Youth, Family, etc.)
  • Newsletter signup + welcome email
  • About Us + Leadership page

How We'll Measure Progress

  • • RSVPs are being submitted through website
  • • Email signups are being captured
  • • Program pages are accessible and informative

Preview these deliverables:

Events
Programs
About
PHASE 3

Activation + Polish

Week 5-6

What Gets Built

  • Get Involved hub + Volunteer form
  • Email automation setup
  • Mobile optimization
  • WhatsApp integration + launch

How We'll Measure Progress

  • • Volunteer inquiries being received
  • • Email sequences functioning
  • • Site fully operational across devices

Preview these deliverables:

Get Involved
Life Events
Ongoing

Continuous Improvement

After initial launch, the website will benefit from ongoing updates: Ramadan enhancements, quarterly content reviews, and refinements based on what we learn from actual usage.

Ready to Move Forward?

This strategy outlines a path to enhance how MAS Arizona connects with our community online. Here's what we need from the board to proceed.

1

Strategy Approval

Review this document and approve the overall direction and approach

2

Point Person

Designate a board liaison to coordinate with the development team

3

Content Commitment

Assign someone to provide leadership bios, photos, and program details

What This Strategy Delivers

Online donation capability
Event RSVP system
Newcomer welcome pathway
Volunteer recruitment
Email list building
Program discovery
Trust-building content
MAS Arizona brand identity

Experience the Complete Mockup

Navigate between all 7 pages just like the real site will work.

Launch Full Mockup Experience

Click any thumbnail above or use the button • Opens in a new tab

Questions or feedback? Let's discuss.